911 Call Taker: Essential Public Safety Navigator

National Public Safety Careers; Pawlet (VT); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Pawlet, VT to work with the local emergency communications agency. You will answer calls, verify incident location and caller information, and document details to support dispatch and coordinated response.

Qualifications typically include a high school diploma, strong listening and typing skills, and clear verbal communication. Training, background checks, and potential certifications are part of the process; shifts may vary and

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication are required when applying.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers in Pawlet, VT to work with the local emergency communications agency. You will answer calls, verify incident location and caller information, and document details to support dispatch and coordinated response.

Qualifications typically include a high school diploma, strong listening and typing skills, and clear verbal communication. Training, background checks, and potential certifications are part of the process; shifts may vary and