911 Call Taker — Answer Emergencies & Dispatch Support

National Public Safety Careers; Pryor (MT); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Pryor, MT to handle emergency and nonemergency lines, verify locations, and document critical information for dispatch teams.

Responsibilities include following structured questions, performing accurate data entry, and providing pre-arrival guidance as trained. Training and certifications are required for applicable procedures.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening and typing skills are essential.
• Clear communication and following structured procedures are expected.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for Pryor, MT to handle emergency and nonemergency lines, verify locations, and document critical information for dispatch teams.

Responsibilities include following structured questions, performing accurate data entry, and providing pre-arrival guidance as trained. Training and certifications are required for applicable procedures.