911 Call Taker — Essential Role in Emergency Response

Public Safety Dispatch Network; Pauline (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continued training

Job summary

Public Safety Dispatch Network is seeking skilled 911 Call Takers for Pauline, SC to promptly receive emergency calls, verify location, and document critical information for responders. You will work with trained teams in a high-stakes environment and may rotate shifts.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications will be provided.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Job description

Public Safety Dispatch Network is seeking skilled 911 Call Takers for Pauline, SC to promptly receive emergency calls, verify location, and document critical information for responders. You will work with trained teams in a high-stakes environment and may rotate shifts.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications will be provided.