911 Call Taker - Launch a Vital Public Safety Career

National Public Safety Careers; South Kent (CT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers in South Kent, CT seeks 911 Call Takers to handle emergency and nonemergency lines on-site. You will verify locations, gather caller details, and document information for dispatch teams. Training and certification are required, with shift work including nights and weekends possible.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and the ability to follow structured procedures in a high-pressure environment.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing accuracy.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or GED

Job description

National Public Safety Careers in South Kent, CT seeks 911 Call Takers to handle emergency and nonemergency lines on-site. You will verify locations, gather caller details, and document information for dispatch teams. Training and certification are required, with shift work including nights and weekends possible.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and the ability to follow structured procedures in a high-pressure environment.