911 Call Taker: Emergency Response & Dispatch (24/7)

Regional 911 Intake Solutions; Glenwood (UT); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Glenwood, UT. The role involves answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

The position requires a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training, certifications, and potential background checks are part of the process.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures and complete assessments as determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Follow structured procedures

Education

High School Diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Glenwood, UT. The role involves answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

The position requires a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training, certifications, and potential background checks are part of the process.