911 Call Taker: Emergency Communications Dispatcher

National Public Safety Careers; Zwingle (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

National Public Safety Careers is seeking call takers in Zwingle, IA for a full-time, on-site role. You will answer emergency lines, verify locations, and relay information to dispatch while following established protocols. Training and certifications ensure you provide essential pre-arrival instructions and maintain caller privacy.

Applicants may come from customer service backgrounds; successful candidates will handle rotating shifts including nights, weekends, and holidays as needed.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Customer service

Typing

Active listening

Education

High school diploma

Job description

National Public Safety Careers is seeking call takers in Zwingle, IA for a full-time, on-site role. You will answer emergency lines, verify locations, and relay information to dispatch while following established protocols. Training and certifications ensure you provide essential pre-arrival instructions and maintain caller privacy.

Applicants may come from customer service backgrounds; successful candidates will handle rotating shifts including nights, weekends, and holidays as needed.