911 Call Taker: Be First to Help in Emergencies

Public Safety Dispatch Network; Decatur Township (OH); Vor Ort; USD 40.000 - 56.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Zusammenfassung

Public Safety Dispatch Network in Decatur, OH is seeking 911 Call Takers to interview and log critical information from callers. You will verify locations, gather caller details, and document data for response teams, often working with trained procedures in a fast-paced environment.

Successful candidates typically have strong listening skills, accurate typing, clear communication, and the ability to follow structured protocols.

Qualifikationen

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Kenntnisse

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Public Safety Dispatch Network in Decatur, OH is seeking 911 Call Takers to interview and log critical information from callers. You will verify locations, gather caller details, and document data for response teams, often working with trained procedures in a fast-paced environment.

Successful candidates typically have strong listening skills, accurate typing, clear communication, and the ability to follow structured protocols.