24/7 911 Call Taker — Emergency Communications

National Public Safety Careers; Poultney (VT); Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

National Public Safety Careers seeks a dedicated 911 Call Taker in Poultney, VT to answer emergency and nonemergency lines, verify locations, and enter data into dispatch software.

Candidates should have a high school diploma or equivalent, strong listening, typing, and communication skills, and be prepared for rotating shifts, nights, weekends, and overtime. The position offers benefits and requires background checks and training.

Qualifikationen

• High school diploma or equivalent required; related experience helpful.
• Strong listening, typing, and verbal communication skills essential.
• Ability to follow structured procedures and complete assessments as required.

Aufgaben

• Answer incoming emergency calls and assigned non-emergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training and certification.

Kenntnisse

Active listening

Typing

Clear verbal communication

Following procedures

Ausbildung

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Jobbeschreibung

National Public Safety Careers seeks a dedicated 911 Call Taker in Poultney, VT to answer emergency and nonemergency lines, verify locations, and enter data into dispatch software.

Candidates should have a high school diploma or equivalent, strong listening, typing, and communication skills, and be prepared for rotating shifts, nights, weekends, and overtime. The position offers benefits and requires background checks and training.