911 Call Taker: Fast-Paced Public Safety Support

Regional 911 Intake Solutions; Chesterfield (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Chesterfield, MA seeks dedicated 911 Call Takers to greet callers, assess emergencies, and document details for responders. The role may involve rotating shifts, including nights and weekends, to cover a 24-hour operation.

You will need a high school diploma and strong listening, typing, and verbal communication skills. Training and background checks are required, with some postings stating dispatch experience as helpful.

Qualifications

• High school diploma or equivalent required; dispatch experience may be helpful for some postings.
• Strong listening comprehension, accurate typing, and clear verbal communication is essential.
• Assessments and minimum scores are set by the issuing agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High School Diploma or equivalent

Job description

Regional 911 Intake Solutions in Chesterfield, MA seeks dedicated 911 Call Takers to greet callers, assess emergencies, and document details for responders. The role may involve rotating shifts, including nights and weekends, to cover a 24-hour operation.

You will need a high school diploma and strong listening, typing, and verbal communication skills. Training and background checks are required, with some postings stating dispatch experience as helpful.