911 Call Taker & Public Safety Communicator

Public Safety Dispatch Network; Amherst (MA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Amherst, MA to engage callers, verify location, collect essential information, and document details for dispatch coordination. Successful candidates will follow structured procedures and demonstrate strong listening and typing abilities, with customer service experience seen as a plus.

The role may involve rotating shifts, nights, weekends, holidays, and overtime, with training and certifications required.

Qualifications

• Requires a high school diploma or equivalent; prior customer service helpful.
• Strong listening, typing, and communication skills are essential.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller details.
• Use approved questions to assess urgency and nature of the incident.
• Enter details into call-processing or dispatch software accurately.
• Forward information to dispatch promptly.
• Guide distressed callers with calm, clear instructions within training.
• Utilize language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training scope.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Amherst, MA to engage callers, verify location, collect essential information, and document details for dispatch coordination. Successful candidates will follow structured procedures and demonstrate strong listening and typing abilities, with customer service experience seen as a plus.

The role may involve rotating shifts, nights, weekends, holidays, and overtime, with training and certifications required.