911 Call Taker — Emergency Communicator

Public Safety Dispatch Network; Farmington (ME); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in West Farmington, ME seeks dedicated 911 Call Takers to join a center that handles emergency and nonemergency lines. You will verify incident details, gather caller information, and enter data into dispatch systems to support rapid response.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Shifts may include nights, weekends, and overtime in a 24/7 operation.

Qualifications

• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Structured procedures

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in West Farmington, ME seeks dedicated 911 Call Takers to join a center that handles emergency and nonemergency lines. You will verify incident details, gather caller information, and enter data into dispatch systems to support rapid response.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Shifts may include nights, weekends, and overtime in a 24/7 operation.