911 Call Taker: Emergency Communications

Public Safety Dispatch Network; Bernard (ME); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Bernard, ME. The role involves handling emergency and non-emergency calls, confirming locations and contact details, and entering information into dispatch software with accuracy and discretion.

Successful candidates typically have a high school diploma, strong listening skills, and the ability to follow structured procedures. Shifts may include nights, weekends, and overtime as needed.

Qualifications

• High school diploma or equivalent required; customer service or call-center experience is a plus.
• Strong listening, typing accuracy, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and manage assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to determine urgency and input data into dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Bernard, ME. The role involves handling emergency and non-emergency calls, confirming locations and contact details, and entering information into dispatch software with accuracy and discretion.

Successful candidates typically have a high school diploma, strong listening skills, and the ability to follow structured procedures. Shifts may include nights, weekends, and overtime as needed.