911 Call Taker — Emergency Communications Specialist

Regional 911 Intake Solutions; Taft (TX); On-site; USD 35,000 - 60,000; Full time

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers to join Southwest operations. This role involves handling emergent calls, gathering critical details, and entering data into call-processing systems to guide responders.

Candidates should have strong listening and typing skills, the ability to follow structured procedures, and a customer-service background. Training and certifications will be provided; shifts may include nights, weekends, and overtime per staffing needs.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Customer-service or call-center experience preferred.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.

Education

High School Diploma

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers to join Southwest operations. This role involves handling emergent calls, gathering critical details, and entering data into call-processing systems to guide responders.

Candidates should have strong listening and typing skills, the ability to follow structured procedures, and a customer-service background. Training and certifications will be provided; shifts may include nights, weekends, and overtime per staffing needs.