911 Call Taker — Emergency Communications Specialist (San Bruno)

Regional 911 Intake Solutions; San Bruno (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Ongoing training

Job summary

Regional 911 Intake Solutions in San Bruno, CA is seeking a 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document critical details for responders. You will operate dispatch software and follow standardized questions to determine urgency and communicate with dispatch teams.

The role requires strong listening, typing, and composure under pressure, plus adherence to privacy rules. Training and certifications are part of ongoing professional development.

Qualifications

• High school diploma or equivalent.
• Strong listening and typing skills.
• Ability to follow structured procedures and use approved questioning.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information for responders.
• Use approved questions to identify urgency and nature of the incident.
• Enter accurate data into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions within training.
• Use language-access resources as needed.
• Provide pre-arrival instructions only after training and certification.

Skills

Active listening

Clear communication

Typing speed

Public safety knowledge

Stress management

Education

High school diploma or GED

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in San Bruno, CA is seeking a 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document critical details for responders. You will operate dispatch software and follow standardized questions to determine urgency and communicate with dispatch teams.

The role requires strong listening, typing, and composure under pressure, plus adherence to privacy rules. Training and certifications are part of ongoing professional development.