Emergency Communications Call Taker (24/7 Dispatch)

National Public Safety Careers; Swainsboro (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

National Public Safety Careers seeks 911 Call Takers in Swainsboro, GA. This role involves handling emergency and nonemergency lines, verifying locations and caller data, and entering details into dispatch software. Training leads to essential certifications and adherence to procedures.

Candidates should have a high school diploma or GED, strong listening skills, and clear communication. Shifts may include nights and weekends, with standard background checks and onboarding.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Help distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions only within training.

Education

High school diploma or GED

Job description

National Public Safety Careers seeks 911 Call Takers in Swainsboro, GA. This role involves handling emergency and nonemergency lines, verifying locations and caller data, and entering details into dispatch software. Training leads to essential certifications and adherence to procedures.

Candidates should have a high school diploma or GED, strong listening skills, and clear communication. Shifts may include nights and weekends, with standard background checks and onboarding.