Emergency Communications Call Taker – 24/7 Shifts

Regional 911 Intake Solutions; Danbury (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Danbury is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document details for dispatch.

Roles may involve 24-hour shifts with training and certifications. Strong listening, typing accuracy, and clear verbal communication are essential, as is adherence to established procedures.

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication with callers.
• Ability to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify urgency and nature of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to dispatch.
• Provide pre-arrival instructions within training.
• Maintain caller privacy and confidentiality.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Danbury is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document details for dispatch.

Roles may involve 24-hour shifts with training and certifications. Strong listening, typing accuracy, and clear verbal communication are essential, as is adherence to established procedures.