Emergency Communications Call Taker – 24/7 Shifts

Regional 911 Intake Solutions; Perth Amboy (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions in Perth Amboy, NJ seeks 911 Call Takers to answer incoming calls, verify locations, and document critical details for emergency response teams. Training and certifications are required to provide pre-arrival instructions and accurate information.

Applicants should have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, telephone support, or public safety experience helpful.
• Strong listening, accurate typing, and clear verbal communication needed.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Strong listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Perth Amboy, NJ seeks 911 Call Takers to answer incoming calls, verify locations, and document critical details for emergency response teams. Training and certifications are required to provide pre-arrival instructions and accurate information.

Applicants should have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.