Emergency Communications Call Taker

Regional 911 Intake Solutions; Beverly (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Beverly, NJ is seeking dedicated 911 Call Takers. In this role you will answer emergency and non-emergency lines, verify locations, and document information for responders. Successful candidates typically have a high school diploma and strong listening, typing, and clear communication skills.

Training will cover approved questions, procedures, and required certifications. The job may require rotating shifts and overtime; benefits vary by employer, including

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience preferred.
• Some vacancies accept applicants without dispatch experience.
• Strong listening comprehension and accurate typing required.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.

Skills

Listening

Typing

Verbal communication

Procedural compliance

Education

High School Diploma

Job description

Regional 911 Intake Solutions in Beverly, NJ is seeking dedicated 911 Call Takers. In this role you will answer emergency and non-emergency lines, verify locations, and document information for responders. Successful candidates typically have a high school diploma and strong listening, typing, and clear communication skills.

Training will cover approved questions, procedures, and required certifications. The job may require rotating shifts and overtime; benefits vary by employer, including