Emergency 911 Call Taker: 24/7 Public Safety Role

Regional 911 Intake Solutions; Westminster (TX); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Westminster, TX is seeking qualified candidates for 911 Call Taker opportunities. These roles involve taking emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Training, certifications, and background checks are required, with potential rotating shifts and overtime based on staffing needs.

Qualifications

• High school diploma or equivalent required; dispatch experience not always required.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing accuracy

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Westminster, TX is seeking qualified candidates for 911 Call Taker opportunities. These roles involve taking emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Training, certifications, and background checks are required, with potential rotating shifts and overtime based on staffing needs.