911 Call Taker - Vital Public Safety Role (Winterset)

National Public Safety Careers; Winterset (IA); Sur place; USD 38 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Continuing training

Résumé du poste

National Public Safety Careers seeks dedicated 911 Call Takers to join the Winterset team. You will respond to emergency calls, verify locations, and accurately document details in dispatch systems.

This role emphasizes clear communication and precise data entry in a high-stakes environment. Applicants should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing skills.
• Ability to follow structured procedures and communicate clearly.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Connaissances

Listening

Typing

Verbal communication

Formation

High school diploma

Outils

Call-processing software

Description du poste

National Public Safety Careers seeks dedicated 911 Call Takers to join the Winterset team. You will respond to emergency calls, verify locations, and accurately document details in dispatch systems.

This role emphasizes clear communication and precise data entry in a high-stakes environment. Applicants should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.