911 Call Taker & Emergency Communications Specialist

Public Safety Dispatch Network; Vesta (VA); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Virginia is seeking 911 Call Takers in Vesta to handle emergency and non-emergency lines, verify incident details, and relay critical information to responders.

The role requires a high school diploma or equivalent; prior customer service or public safety experience helps. Training and certifications are provided, with rotating shifts including nights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and typing accuracy are important.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Virginia is seeking 911 Call Takers in Vesta to handle emergency and non-emergency lines, verify incident details, and relay critical information to responders.

The role requires a high school diploma or equivalent; prior customer service or public safety experience helps. Training and certifications are provided, with rotating shifts including nights, weekends, and overtime.