911 Call Taker — 24/7 Emergency Communications Specialist

Public Safety Dispatch Network; Philomont (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Public Safety Dispatch Network in Philomont, VA, is recruiting 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and relay information to dispatch teams. Training and certification shape the scope of authorized pre-arrival instructions.

Applicants should have a high school diploma and strong listening and typing skills. This role may involve shift work, including nights or weekends, with responsibilities spanning data entry, incident tracking, and adherence to

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension and accurate typing are required, plus clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Typing

Listening

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Philomont, VA, is recruiting 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and relay information to dispatch teams. Training and certification shape the scope of authorized pre-arrival instructions.

Applicants should have a high school diploma and strong listening and typing skills. This role may involve shift work, including nights or weekends, with responsibilities spanning data entry, incident tracking, and adherence to