911 Call Taker — Emergency Communications Specialist

National Public Safety Careers; Gordon (TX); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is recruiting 911 Call Takers for Gordon, TX. As the first point of contact in emergencies, you will ask focused questions, confirm locations, and document information for responders.

Candidates typically need a high school diploma, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and certifications are required, with background checks and eligibility.

Qualifications

• Requires high school diploma or equivalent.
• Strong listening, typing, and verbal communication required.
• Ability to follow structured procedures during calls.

Responsibilities

• Answer incoming emergency calls and non-emergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify urgency.
• Enter accurate details into dispatch software.
• Forward incident info promptly to dispatch.
• Provide pre-arrival instructions within training.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Calm under pressure

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is recruiting 911 Call Takers for Gordon, TX. As the first point of contact in emergencies, you will ask focused questions, confirm locations, and document information for responders.

Candidates typically need a high school diploma, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and certifications are required, with background checks and eligibility.