Emergency Communications Call Taker — 24/7 Ops

National Public Safety Careers; Gladeville (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

National Public Safety Careers is actively seeking 911 Call Taker opportunities in Gladeville, TN. Call Takers are often the first responders, asking focused questions, confirming locations, and documenting information for dispatch teams.

Positions may involve working 24-hour operations with rotating shifts, nights, weekends, holidays, and overtime. A high school diploma or equivalent and strong listening, typing, and communication skills are typically required.

Qualifications

• High school diploma or equivalent required.
• Strong listening, accurate typing, and clear verbal communication skills.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Customer service

Typing

Listening

Verbal communication

Attention to detail

Education

High school diploma or GED

Tools

Dispatch software

Job description

National Public Safety Careers is actively seeking 911 Call Taker opportunities in Gladeville, TN. Call Takers are often the first responders, asking focused questions, confirming locations, and documenting information for dispatch teams.

Positions may involve working 24-hour operations with rotating shifts, nights, weekends, holidays, and overtime. A high school diploma or equivalent and strong listening, typing, and communication skills are typically required.