Critical 911 Call Taker - 24/7 Emergency Communications

National Public Safety Careers; Kaw City (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Kaw City, OK. The role involves handling emergency and non-emergency calls, confirming locations, and recording information for dispatch teams.

Successful applicants typically have strong listening skills, accurate typing, and clear verbal communication, plus the ability to follow structured procedures and complete required training and assessments set by the hiring agency.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow structured processes

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Kaw City, OK. The role involves handling emergency and non-emergency calls, confirming locations, and recording information for dispatch teams.

Successful applicants typically have strong listening skills, accurate typing, and clear verbal communication, plus the ability to follow structured procedures and complete required training and assessments set by the hiring agency.