Emergency Call Taker (24/7) — Frontline Public Safety

National Public Safety Careers; Alex (OK); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers seeks a 911 Call Taker in Alex, Oklahoma. Responsibilities include taking emergency and nonemergency calls, confirming locations, collecting caller details, and using dispatch software to relay information.

Training and certifications are required to perform duties effectively. Candidates should have strong listening abilities, accurate typing, and clear verbal communication, with preference for customer service or public safety experience.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or recognized equivalent

Tools

Call-processing software

Job description

National Public Safety Careers seeks a 911 Call Taker in Alex, Oklahoma. Responsibilities include taking emergency and nonemergency calls, confirming locations, collecting caller details, and using dispatch software to relay information.

Training and certifications are required to perform duties effectively. Candidates should have strong listening abilities, accurate typing, and clear verbal communication, with preference for customer service or public safety experience.