911 Call Taker: Emergency Communications Specialist

Regional 911 Intake Solutions; Piney Flats (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking a Call Taker in Piney Flats, TN to answer emergency and nonemergency lines, verify locations and calls, and document details in dispatch systems. Training and certification govern pre-arrival instructions and data accuracy.

Applicants should have a high school diploma, strong listening skills, and the ability to follow structured procedures. The role may involve shift work and on-site duties in a 24-hour environment.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and clear verbal communication essential.
• Accurate typing and ability to follow structured procedures needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training boundaries.
• Use language-access resources when needed.

Skills

Active listening

Verbal communication

Typing speed

Education

High School Diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions is seeking a Call Taker in Piney Flats, TN to answer emergency and nonemergency lines, verify locations and calls, and document details in dispatch systems. Training and certification govern pre-arrival instructions and data accuracy.

Applicants should have a high school diploma, strong listening skills, and the ability to follow structured procedures. The role may involve shift work and on-site duties in a 24-hour environment.