911 Call Taker - Emergency Communications Specialist

Public Safety Dispatch Network; Phillipsburg (NJ); Presencial; USD 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

Public Safety Dispatch Network is seeking 911 Call Takers in Phillipsburg, NJ. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems.

Training and certification are essential steps in joining the team. Successful candidates typically bring strong listening skills, accurate typing, clear communication, and the ability to follow structured procedures.

Qualificações

• Strong listening comprehension and clear verbal communication are required.
• Experience with customer service or public safety is helpful, though not always required.
• Ability to follow structured procedures and complete assessments as directed.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Conhecimentos

Active listening

Typing speed

Verbal communication

Procedural focus

Formação académica

High school diploma or equivalent

Ferramentas

Call-processing software

Descrição da oferta de emprego

Public Safety Dispatch Network is seeking 911 Call Takers in Phillipsburg, NJ. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems.

Training and certification are essential steps in joining the team. Successful candidates typically bring strong listening skills, accurate typing, clear communication, and the ability to follow structured procedures.