911 Call Taker: Emergency Communications Specialist

Public Safety Dispatch Network; Oak Ridge (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking dedicated 911 Call Takers for Oak Ridge, PA. The role involves handling emergency and nonemergency calls, confirming locations, and recording details in dispatch software.

Training and certification are required to perform pre-arrival instructions and coordinate with responders. Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.

Qualifications

• Requires high school diploma or recognized equivalent.
• Strong listening, typing, and verbal communication are essential.
• Applicants should be able to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Enter details into dispatch software.
• Forward incident data to the proper dispatch function promptly.
• Provide pre-arrival instructions only within training.

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking dedicated 911 Call Takers for Oak Ridge, PA. The role involves handling emergency and nonemergency calls, confirming locations, and recording details in dispatch software.

Training and certification are required to perform pre-arrival instructions and coordinate with responders. Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.