911 Call Taker — Impactful Emergency Communications Role

Public Safety Dispatch Network; Arnot (PA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Arnot, PA seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations and callbacks, and input details into dispatch systems. Training and certifications govern pre-arrival instructions and procedures.

Candidates should have strong listening skills, accurate typing, and clear verbal communication. The role may involve rotating shifts, including nights and weekends, with overtime possible.

Qualifications

• Requires a high school diploma or equivalent.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures expected.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Arnot, PA seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations and callbacks, and input details into dispatch systems. Training and certifications govern pre-arrival instructions and procedures.

Candidates should have strong listening skills, accurate typing, and clear verbal communication. The role may involve rotating shifts, including nights and weekends, with overtime possible.