911 Emergency Call Taker — Public Safety Career

Public Safety Dispatch Network; Bloomfield (NE); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Bloomfield, NE seeks 911 Call Takers to initiate emergency response by gathering critical information and coordinating with dispatch teams. You will ask focused questions, confirm locations, and document details for responders, working within structured procedures and training protocols.

Qualifications include a high school diploma or equivalent, with customer service or public safety experience helpful.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Bloomfield, NE seeks 911 Call Takers to initiate emergency response by gathering critical information and coordinating with dispatch teams. You will ask focused questions, confirm locations, and document details for responders, working within structured procedures and training protocols.

Qualifications include a high school diploma or equivalent, with customer service or public safety experience helpful.