911 Call Taker: Calm, Precise Emergency Response

National Public Safety Careers; Scioto Furnace (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

National Public Safety Careers in Scioto Furnace, OH is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for responders. You will relay information to dispatch and provide essential instructions to callers.

Candidates typically have a high school diploma; strong listening, accurate typing, and clear verbal communication are needed, along with following structured procedures and completing required assessments.

Qualifications

• Employer commonly requires a high school diploma or equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Customer service

Typing

Listening skills

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Scioto Furnace, OH is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for responders. You will relay information to dispatch and provide essential instructions to callers.

Candidates typically have a high school diploma; strong listening, accurate typing, and clear verbal communication are needed, along with following structured procedures and completing required assessments.