911 Call Taker — Emergency Communications Specialist

Public Safety Dispatch Network; Eldred Township (PA); On-site; USD 35,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Eldred, PA is seeking 911 Call Takers to join a team responsible for initial public safety communications. You will gather essential information, verify locations, and document details for dispatch.

The role emphasizes accurate listening, clear verbal communication, and the ability to follow structured procedures under stress. Training and certifications are provided where required.

Qualifications

• High school diploma or equivalent typically required.
• Experience in customer service or public safety helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural following

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Eldred, PA is seeking 911 Call Takers to join a team responsible for initial public safety communications. You will gather essential information, verify locations, and document details for dispatch.

The role emphasizes accurate listening, clear verbal communication, and the ability to follow structured procedures under stress. Training and certifications are provided where required.