Emergency Call Taker - 24/7 Lifesaving Role

Regional 911 Intake Solutions; Cullen (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is hiring 911 Call Takers in Cullen, VA to handle emergency calls, confirm locations, and document details for dispatch teams. The role includes working within structured protocols and potentially rotating shifts to ensure coverage 24/7.

The ideal candidate will have a high school diploma, strong listening and typing skills, and clear verbal communication. Prior dispatch or customer service experience is a plus, with opportunities for training and certification in

Qualifications

• High school diploma or equivalent is required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are needed.
• Customer service or dispatch experience is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.

Skills

Active listening

Typing

Verbal communication

Education

High School Diploma

Job description

Regional 911 Intake Solutions is hiring 911 Call Takers in Cullen, VA to handle emergency calls, confirm locations, and document details for dispatch teams. The role includes working within structured protocols and potentially rotating shifts to ensure coverage 24/7.

The ideal candidate will have a high school diploma, strong listening and typing skills, and clear verbal communication. Prior dispatch or customer service experience is a plus, with opportunities for training and certification in