911 Call Taker — Critical Public Safety & Support

Regional 911 Intake Solutions; The Plains (VA); Presencial; USD 40 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Continuing training

Resumo da oferta

Regional 911 Intake Solutions in The Plains, VA is seeking 911 Call Taker opportunities. You will answer emergency and nonemergency calls, confirm location, and document information for responders.

You may work in 24-hour operations, rotating shifts, and complete call-taking training to obtain required certifications. Strong listening and typing skills, clear communication, and the ability to follow procedures are essential.

Qualificações

• High school diploma or equivalent
• Customer service or call center experience preferred
• Strong listening and typing skills
• Ability to follow structured procedures
• Pass required assessments

Responsabilidades

• Answer emergency and nonemergency calls
• Verify incident location and caller’s information
• Use standard questions to identify urgency
• Enter details into dispatch software
• Forward incident information to the appropriate dispatch function
• Provide pre-arrival instructions within training

Conhecimentos

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Formação académica

High school diploma

Ferramentas

Dispatch software

Descrição da oferta de emprego

Regional 911 Intake Solutions in The Plains, VA is seeking 911 Call Taker opportunities. You will answer emergency and nonemergency calls, confirm location, and document information for responders.

You may work in 24-hour operations, rotating shifts, and complete call-taking training to obtain required certifications. Strong listening and typing skills, clear communication, and the ability to follow procedures are essential.