Emergency 911 Call Taker — Make Impact, 24/7 Shifts

Regional 911 Intake Solutions; Skipwith (VA); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions is seeking 911 Call Takers in Skipwith, VA. This role involves handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch teams.

The position may require working various shifts and completing training and certifications. Applicants should have a high school diploma or equivalent, with customer service or public safety experience helpful.

Qualifications

• High school diploma or equivalent is commonly required; dispatch experience may not be required.
• Customer service or public safety experience is helpful but not always required.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Listening comprehension

Typing accuracy

Verbal communication

Procedural compliance

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions is seeking 911 Call Takers in Skipwith, VA. This role involves handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch teams.

The position may require working various shifts and completing training and certifications. Applicants should have a high school diploma or equivalent, with customer service or public safety experience helpful.