911 Call Taker — Emergency Communications Specialist

Public Safety Dispatch Network; Clayton (CA); On-site; USD 48,000 - 71,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Clayton, CA is seeking 911 Call Takers to handle emergency and nonemergency calls. You will confirm locations, gather caller information, and document details in dispatch software. Training and certification accompany the role, with potential shift work as needed.

Strong listening, accurate typing, and clear verbal communication are essential. Prior customer service is helpful, with assessments and background checks part of the process.

Qualifications

• Requires strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Customer service or call-center experience helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.

Skills

Listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing systems

Job description

Public Safety Dispatch Network in Clayton, CA is seeking 911 Call Takers to handle emergency and nonemergency calls. You will confirm locations, gather caller information, and document details in dispatch software. Training and certification accompany the role, with potential shift work as needed.

Strong listening, accurate typing, and clear verbal communication are essential. Prior customer service is helpful, with assessments and background checks part of the process.