911 Call Taker — Clayton, NC (Emergency Communications)

Public Safety Dispatch Network; Clayton (NC); Vor Ort; USD 35.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Training opportunities

Zusammenfassung

Public Safety Dispatch Network in Clayton, NC seeks 911 Call Takers. The role involves handling emergency and nonemergency lines, confirming locations, and documenting information for rapid response to field personnel.

Applicants should have a high school diploma or equivalent; strong listening, typing, and communication skills; and the ability to follow structured procedures. Training and certifications will be provided. Shift work may include nights, weekends, and overtime.

Qualifikationen

• High school diploma or recognized equivalent.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Ausbildung

High school diploma or recognized equivalent

Jobbeschreibung

Public Safety Dispatch Network in Clayton, NC seeks 911 Call Takers. The role involves handling emergency and nonemergency lines, confirming locations, and documenting information for rapid response to field personnel.

Applicants should have a high school diploma or equivalent; strong listening, typing, and communication skills; and the ability to follow structured procedures. Training and certifications will be provided. Shift work may include nights, weekends, and overtime.