911 Call Taker – Emergency Communications Specialist

Public Safety Dispatch Network; Charlestown (IN); On-site; USD 35,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Charlestown, IN to answer emergency lines, verify locations, and document details for accurate response coordination.

The role requires good listening skills, precise typing, and the ability to follow established procedures. Training will cover call-taking, safety protocols, and documentation—often with rotating shifts in a 24-hour operation.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing essential.
• Clear verbal communication and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Typing speed

Active listening

Verbal communication

Procedural compliance

Education

High school diploma or GED

Tools

Call-processing software

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Charlestown, IN to answer emergency lines, verify locations, and document details for accurate response coordination.

The role requires good listening skills, precise typing, and the ability to follow established procedures. Training will cover call-taking, safety protocols, and documentation—often with rotating shifts in a 24-hour operation.