Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; Charlestown (RI); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Charlestown, RI to handle emergency and nonemergency calls, verify locations, and document information for dispatch teams. The role emphasizes accurate data entry, adherence to approved questions, and helping callers with essential instructions.

Required are a high school diploma or equivalent, with customer service experience being helpful. Training, certifications, and potential rotating shifts are common in this field.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service or call-center experience is helpful.
• Ability to follow structured procedures and stay calm under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Following structured procedures

Education

High school diploma or recognized equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers in Charlestown, RI to handle emergency and nonemergency calls, verify locations, and document information for dispatch teams. The role emphasizes accurate data entry, adherence to approved questions, and helping callers with essential instructions.

Required are a high school diploma or equivalent, with customer service experience being helpful. Training, certifications, and potential rotating shifts are common in this field.