911 Call Taker: Emergency Communications Specialist

Public Safety Dispatch Network; Kingman (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Public Safety Dispatch Network is seeking candidates for 911 Call Taker opportunities in Kingman, IN. The role involves responding to emergency and nonemergency lines, verifying incident locations, and documenting details for dispatch teams.

Successful applicants will demonstrate strong listening, typing, and communication skills, with training and certifications as required. Scheduling may include rotating shifts to ensure 24/7 coverage.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network is seeking candidates for 911 Call Taker opportunities in Kingman, IN. The role involves responding to emergency and nonemergency lines, verifying incident locations, and documenting details for dispatch teams.

Successful applicants will demonstrate strong listening, typing, and communication skills, with training and certifications as required. Scheduling may include rotating shifts to ensure 24/7 coverage.