911 Call Taker: Emergency Communications Specialist (Longmont)

Public Safety Dispatch Network; Longmont (CO); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Longmont, CO to handle emergency and nonemergency lines with precision and empathy. You will verify locations, gather caller data, and document details in dispatch software.

Training ensures proper pre-arrival guidance and coordination with responders. The role emphasizes listening, accurate typing, and adherence to procedures, with rotating shifts and exposure to high-stress situations.

Qualifications

• High school diploma or equivalent required or accepted.
• Experience in customer service or call handling is helpful.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions within training scope.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Customer service

Listening

Typing

Education

High school diploma or equivalent

Tools

Call-processing software

Radio systems

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Longmont, CO to handle emergency and nonemergency lines with precision and empathy. You will verify locations, gather caller data, and document details in dispatch software.

Training ensures proper pre-arrival guidance and coordination with responders. The role emphasizes listening, accurate typing, and adherence to procedures, with rotating shifts and exposure to high-stress situations.