Emergency Call Taker & Dispatch Support Specialist

National Public Safety Careers; Campo (CO); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified applicants for 911 Call Taker opportunities in Campo, CO. The role focuses on receiving emergency calls, gathering critical information, and guiding responders with accurate data for swift action.

Candidates should have strong listening skills, accurate typing, and clear verbal communication. Training will cover call-taking procedures, with potential certification and ongoing professional development provided.

Qualifications

• High school diploma or equivalent is required or accepted.
• Customer service, call center, or public safety experience is helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers seeks qualified applicants for 911 Call Taker opportunities in Campo, CO. The role focuses on receiving emergency calls, gathering critical information, and guiding responders with accurate data for swift action.

Candidates should have strong listening skills, accurate typing, and clear verbal communication. Training will cover call-taking procedures, with potential certification and ongoing professional development provided.