911 Call Taker — Fast, Critical Response (Golden)

National Public Safety Careers; Golden (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is listing 911 Call Taker opportunities in Golden, Colorado. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details in dispatch software.

Training and certifications enable you to provide pre-arrival instructions and coordinate rapid responses. Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills.

Qualifications

• High school diploma or equivalent required; some vacancies may accept alternatives.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide approved pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is listing 911 Call Taker opportunities in Golden, Colorado. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details in dispatch software.

Training and certifications enable you to provide pre-arrival instructions and coordinate rapid responses. Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills.