911 Call Taker – Emergency Communications (Rotating Shifts)

Public Safety Dispatch Network; Hesperia (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Hesperia, CA seeks 911 Call Takers to gather essential information from callers and coordinate response with dispatch teams.

Successful candidates typically have strong listening skills, clear communication, and the ability to follow structured procedures. Training and certifications are provided as part of the onboarding process, with shifts including nights and weekends depending on staffing needs.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or call handling experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Hesperia, CA seeks 911 Call Takers to gather essential information from callers and coordinate response with dispatch teams.

Successful candidates typically have strong listening skills, clear communication, and the ability to follow structured procedures. Training and certifications are provided as part of the onboarding process, with shifts including nights and weekends depending on staffing needs.