911 Call Taker — Emergency Communications Pro (24/7)

Public Safety Dispatch Network; Ogden (IL); Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

Public Safety Dispatch Network seeks qualified 911 Call Takers in Ogden, IL to handle emergency and nonemergency lines, verify caller information, and document details for dispatch teams. Candidates should demonstrate strong listening, fast typing, and clear verbal communication while following established procedures.

Position entails shift-based work in a public safety communications environment, with potential rotating schedules and compliance with agency training requirements.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are required.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Connaissances

Active listening

Typing speed

Verbal communication

Follow procedures

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

Public Safety Dispatch Network seeks qualified 911 Call Takers in Ogden, IL to handle emergency and nonemergency lines, verify caller information, and document details for dispatch teams. Candidates should demonstrate strong listening, fast typing, and clear verbal communication while following established procedures.

Position entails shift-based work in a public safety communications environment, with potential rotating schedules and compliance with agency training requirements.