911 Call Taker – 24/7 Emergency Communications

Public Safety Dispatch Network; Norridge (IL); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in the United States is seeking 911 Call Takers in Norridge, IL to handle emergency and nonemergency calls, gather essential information, and document details for responders.

Successful applicants will have strong listening skills, accurate typing, and clear verbal communication, with training and certification provided. Work may include rotating shifts to cover 24-hour operations.

Qualifications

• High school diploma or equivalent. Customer service or public safety experience helpful but not required.

Responsibilities

• Answer emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify urgency
• Enter details into call-processing or dispatch software
• Forward incident information to the appropriate dispatch function
• Provide pre-arrival instructions only within training

Skills

Active listening

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in the United States is seeking 911 Call Takers in Norridge, IL to handle emergency and nonemergency calls, gather essential information, and document details for responders.

Successful applicants will have strong listening skills, accurate typing, and clear verbal communication, with training and certification provided. Work may include rotating shifts to cover 24-hour operations.