911 Emergency Call Taker — Public Safety Communications

Public Safety Dispatch Network; Town of Ogema (WI); On-site; USD 36,000 - 60,000; Full time

Job summary

Public Safety Dispatch Network in Ogema, Wisconsin seeks 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, document details, and coordinate with dispatch teams.

Roles may require rotating shifts, nights, weekends, and overtime depending on staffing needs. Applicants should have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures; prior dispatch experience is beneficial but not always

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support or public safety experience may help; some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Ogema, Wisconsin seeks 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, document details, and coordinate with dispatch teams.

Roles may require rotating shifts, nights, weekends, and overtime depending on staffing needs. Applicants should have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures; prior dispatch experience is beneficial but not always