911 Call Taker: Emergency Communications Specialist

Public Safety Dispatch Network; Browns Valley (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers for opportunities in Browns Valley, MN. The role involves handling emergency calls, confirming locations, gathering essential information, and entering data into dispatch systems.

Training and certifications guide the scope of authorized pre-arrival instructions. Candidates should have a high school diploma or equivalent, with preferred experience in customer service or public safety.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network is seeking 911 Call Takers for opportunities in Browns Valley, MN. The role involves handling emergency calls, confirming locations, gathering essential information, and entering data into dispatch systems.

Training and certifications guide the scope of authorized pre-arrival instructions. Candidates should have a high school diploma or equivalent, with preferred experience in customer service or public safety.