911 Call Taker

Regional 911 Intake Solutions; Monson (ME); On-site; USD 42,000 - 64,000; Full time

Job summary

Regional 911 Intake Solutions in Monson, ME seeks 911 Call Takers to handle emergency lines and document details for dispatcher coordination. You will confirm locations, collect caller information, and follow standardized questions to assess urgency and relay data to the appropriate teams.

Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures and use dispatch software.

Responsibilities

• Answer incoming emergency calls and assign lines.
• Confirm incident location and caller details accurately.
• Ask structured questions to determine urgency and type of incident.
• Enter information into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Provide pre-arrival instructions within training bounds.
• Use language-access resources as needed.

Skills

Listening

Typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

911 Call Taker Opportunities in Monson

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.

In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.

Position Details

• Duty Location: {airport_name}, Monson, ME
• Employer: The hiring emergency communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements
• Complete required background checks and hiring assessments